FAQ's

 

Do you do bespoke wedding stationery designs?
No.
Unfortunately we do not take on bespoke wedding stationery designs at the moment but all of our 'off the peg' designs are fully customisable. We can alter the colours to suit your day and the fonts if you'd like to change them. We can also mix and match, so for example, if you like our 'Leaf and Berry' wreath but want to add some pink flowers, just let us know as most of our designs can be adapted. 


I like one of your designs, but it's not exactly what I want, can you alter it by mixing and matching?
Yes.
If you like one of our designs or maybe you like a few and want to incorporate them into each other, just email us your idea so we can see if it’s possible and give you a design/artwork cost. Please try and explain clearly what you want when you email us. 


Can I change the colour of the design?
Yes. 


Do you do foiling
Yes.
We can produce a wide variety of coloured foiling.


Do you do debossing/embossing?
Yes. 


Do you supply embellishments?
No.
We do not supply ribbon, string or embellishments such as crystals and bows, these are shown in some photographs but are for illustrative purposes only.


Can I change the typeface of the design?
Yes. 


What is ‘artwork’ and what is the artwork charge for?
The designs on our website are templates that we have created which we personalise with your details. This personalisation is a chargeable service we call ‘artwork’. The cheapest artwork charge is to simply supply us with your finalised wording which we can then typeset into the templated design. However, if you want to change the colours and fonts, the artwork charge will be slightly higher. Generally the more changes that are made to the template, the more the artwork costs. We do not do 'mock ups' unless the client has agreed to the written quote including artwork charges. 


How do I start the process of ordering my stationery?
You can start by emailing us which design you're interested in, any colour changes you may want to make and other useful details of your stationery, such as:
- Do you need both day & evening invitations? 
- What format do you want them to be – i.e. flat, folded, gatefold, double or single sided, size - A6, A5, DL, square…
- Quantity of each item
- If envelopes are required
- Whether you need delivery


Once I agree to a written quote what happens next?
Once we’ve emailed you a written quote, if you are happy to go ahead and place the order we will then set up the artwork and email you back PDF’s to view onscreen. You can then check over the details and email us back with any corrections you want to make.
Our quote for artwork allows for ONE set of amends to be made. Please note that amends thereafter will be charged at £10 + VAT per set. 


How long does the artwork take to set up?
If you supply FINALISED wording that needs little or few amends the process is very quick. Depending on our workload your artwork can usually be set up within 3-4 days of agreeing to the quote. If lots of amends are needed and the PDF's go back and forth this will obviously add to the time. 


How long does it take to get my invitations?
Once the artwork/PDF proofs are signed off, we can usually work to a 7 business day turnaround for digital print, 15 business days for letterpress/foiling. Sometimes this may be a little quicker. We will always do our best to keep to the specified turnaround times. Occasionally we need extra time to order in specific card & paper stocks and this can increase turnaround time. 


Do you do samples?
Yes. 
If you email us with details of the design/s you are interested in and your address we will post you unpersonalised samples FREE OF CHARGE. (Usually an invitation, if available an RSVP card or Save the Date card.) Samples can usually be posted very quickly, within a few days or so, but if we are out of stock please allow up to 2 weeks for these to arrive as we may need to reprint. Unfortunately we can't send out personalised samples. Foiled samples cannot be personalised or printed in specific foil on specific card. Further samples can be sent at a cost of £3.00 P&P.


How much and how long does it take to deliver my order?
Wedding stationery is delivered via a reputable tracked courier service. Please allow one extra day for delivery. Delivery to one UK address is between £12 - £18 inc VAT. £25 if a table plan is included in the order. Please note – weekend deliveries are charged at a premium rate. 


Can I see a printed proof before placing the entire order?
Yes. (For foiled stationery, flat digital proofs will be supplied, NOT foiled.)
We will print ONE piece of stationery (such as an invitation or an RSVP card) FREE OF CHARGE. This is for the client to check they are happy with the colours and card/paper stock. (Table plans or one off signage/posters not included) 


Can I see samples of the card you print onto?
Yes.
We can post you samples of card, just email me your address details.


How do I pay for my order?
We will need to take a card payment or bank transfer, prior to any orders being sent out. This can be done by calling us with your card details or if you prefer to pay by BACS, we will let you know the account details when it comes to paying.